Ugh, I tried signing on to itunes last night and got a message that my screen name is not active or password is not correct. Then I tried changing my password but still no luck getting in. A message came up that I should call AOL to change my password so I grind through all the automated menus to get a consultant. After several minutes, he transfers me to the cable technician and we try all sorts of things for about 20 minutes. Finally he gives me case number that will refer the problem to the engineers due to a server problem. I hope it gets solved soon...